Subject: Re: Homcentre damaged item received /// 8217212049
From: Shakeeb Arsalan <[email-masked]>
To: Karthik Thirumurthy <[email-masked]>, tejinder singh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>, murugapandian mani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 21 Dec 2020 09:31:12 -0700 (MST)

Hi Team, 

Any update ? 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Karthik Thirumurthy" <[email-masked]>, "tejinder singh" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "murugapandian mani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, December 19, 2020 3:39:50 PM 
Subject: Re: Homcentre damaged item received /// 8217212049 

Hi Team, 

Please check the following issue and assist. 

Regards 
Shakeeb 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, December 19, 2020 2:48:33 PM 
Subject: Homcentre damaged item received /// 8217212049 

Hi Team, 

Problem Statement: ​Homcentre damaged item received 

Order Date : 24/11/2020 
Order ID: 8217212049 
Tracking ID: 15325428217212049 
Assistance Required: Damaged Item Relieved 

Issue Description: Customer emailed us informing that he received the item on 08/12/2020 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Shafeeque