Subject: RE: Manual Refund for // 6248994600
From: Malik Ismail <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 21 Dec 2020 15:24:59 +0000

Hi Seeta,

Escalated to finance. It takes 3-5 business days.

Regards,
Malik
From: Seeta Seeta <[email-masked]>
Sent: Monday, December 21, 2020 1:00 PM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; M Ataullah <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Manual Refund for // 6248994600
Importance: High

External email sender, please take precaution.
Hi Malik,

With reference to the order number 6248994600, the customer's has returned some items and as he paid by cash the refund was initiated in My Credit. However, the customer is asking for bank transfer. The agent has already pushback to the customer but she is till insisting for bank transfer.

We have already removed My Credit from the customer account and the customer's bank details has been updated on Hybris as well.

Requesting you to kindly process the refund in the customer's account, In 2 days the customer has send us around 295+ emails.

Thanks & Regards,
Seeta Kunwar
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