Subject: Re:Refund approval //6232759825
From: Ezzaldeen Mahyoub <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 21 Dec 2020 05:26:55 -0700 (MST)

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 1811356 
Order Date: 13-Oct-2020 
Order ID: 6232759825 
Tracking ID: 46287821370 
Total Price: SAR105.4 
Issue Description: The order was placed on 13-Oct-2020, 2020 and delivered to customer on 15/10/20. But the customer raise a return request and claim that he has handed over the item to aramex but in aramex web site it shows Invalid number / data not currently available 
Customer's history: Customer is with us since February 2019 and has 82 orders. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
​ 
Regards, 
Ezzaldeen 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 15 December, 2020 20:37:21 
Subject: Re: refund not process //6232759825 

any update 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 9 December, 2020 19:29:22 
Subject: refund not process //6232759825 

Hi Team, 
With reference to order no 6232759825 
Tracking ID: 46287821370 
The customer claim that he has handed over the item to aramex but in aramex web site it shows Invalid number / data not currently available 
Kindly look at the issue and do the needful 
Regards 
Ezzaldeen