Subject: RE: Refund Issue For Order IDs 4516068932 & 4517131155
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ishan Ahuja <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 21 Dec 2020 11:21:57 +0000

Hi Shakeeb,

Please advise customer to check with bank by below RRN.

4517131155 – RRN 033216086087
4516068932 – RRN 033216078887

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, December 21, 2020 2:46 PM
To: Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ishan Ahuja <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Issue For Order IDs 4516068932 & 4517131155

External email sender, please take precaution.
Hi Malik,

Please check on the below concern and advise

Regards
shakeeb

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 18, 2020 10:56:07 AM
Subject: Refund Issue For Order IDs 4516068932 & 4517131155

Hi Team,

Problem Statment - Refund Not Reflected Yet

Order ID - 4516068932
Order Date - Nov 21, 2020

Order ID - 4517131155
Order Date - Nov 24, 2020

We have already informed the customer that the refund amount of QAR 33.60 and QAR33.60 with respect to the order id 4517131155 and 4516068932 has already been processed from our side on 11/27/20 8:45 PM and 11/27/20 8:44 PM to your card ending with 8807. For your reference, your transaction id is 169999990035920840 and 169999990033653476. However, customer reported that he didn't received it yet.

Please find the below attachment of bank statement of customer's bank account for your reference.

Thank you for your help.

Thanks
Ishan

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