Subject: Re: Refund Issue For Order IDs 4516068932 & 4517131155
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ishan Ahuja <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 21 Dec 2020 03:46:12 -0700 (MST)

Hi Malik, 

Please check on the below concern and advise 

Regards 
shakeeb 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, December 18, 2020 10:56:07 AM 
Subject: Refund Issue For Order IDs 4516068932 & 4517131155 

Hi Team, 

Problem Statment - Refund Not Reflected Yet 

Order ID - 4516068932 
Order Date - Nov 21, 2020 

Order ID - 4517131155 
Order Date - Nov 24, 2020 

We have already informed the customer that the refund amount of QAR 33.60 and QAR33.60 with respect to the order id 4517131155 and 4516068932 has already been processed from our side on 11/27/20 8:45 PM and 11/27/20 8:44 PM to your card ending with 8807. For your reference, your transaction id is 169999990035920840 and 169999990033653476. However, customer reported that he didn't received it yet. 

Please find the below attachment of bank statement of customer's bank account for your reference. 

Thank you for your help. 

Thanks 
Ishan