Subject: Re: Store complaint - 1716883
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: sunil gopal <[email-masked]>, Seeta Seeta <[email-masked]>, ibrahim abdulla <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Mon, 21 Dec 2020 03:33:06 -0700 (MST)

Hi Team, 

Please assist in getting an update on the below store complaint. Pending since Nov 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "sunil gopal" <[email-masked]>, "ibrahim abdulla" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, November 29, 2020 1:16:30 AM 
Subject: Store complaint 

Hi Team, 

With reference to order number 7415333521(Click and collect), Customer is complaining that when she went to collect her order at Mothercare store in Marina Mall. 

Employee at the counter misbehaved with the customer and asked 5 times for the order number and after that started arguing with the other staff members and left the counter without handing over the order to customer and then customer is taken over by the lady staff, who did the same exercise of asking the customer for the order number and handed over the order to customer after long waiting period. 

Customer felt insulted with this behaviour of staff and customer is complaining that after so much hassle for her order no one apologised to her and when the customer said to the staff that she never going to shop with us anymore the staff said NO PROBLEM. 
​ 
We would request to please contact the customer, customer details mentioned below: 

Customer: 35505767 
Customer Name: Raiza Fathima 

Thank you for your help! 

Thanks & Regards, 
Seeta Kunwar