Subject: RE: Refund Follow Up
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, MOHD SALMAN <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 21 Dec 2020 09:46:23 +0000

Hi Fauzan,

Bank details was not received. Ticket 1289787

Please provide bank details.

Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, December 21, 2020 7:27 AM
To: Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; MOHD SALMAN <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Follow Up
Importance: High

External email sender, please take precaution.
Hi Malik,

With reference to the order #6490228782

Kindly assist us if we have processed the refund as the payment method was SADAD.

Regards,
Fauzan

________________________________
From: "MOHD SALMAN" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 6:47:44 AM
Subject: Refund Follow Up

Hi Team,

Problem Statement: Refund Process problem
Order Date : May 9, 2020
Order ID: 6490228782
Tracking ID: NA
RMA: 33785620
Assistance Required: Need refund for customer.
Issue Description: As per the hybris the the refund of 644 SAR has been done successfully on 7/15/20 but the customer is complaining he did not get the refund.
Kindly check the status and provide us Transaction status details.
Please kindly find the attached file.

Regards,
Mohd Salman

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