Subject: Wrong Delivery, // Refund Approval // 6248668090
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, M Ataullah <[email-masked]>
Date: Mon, 21 Dec 2020 02:20:56 -0700 (MST)

Hi Team, 

Problem Statement: Wrong Delivery, 

Order Date : Nov 28, 2020 

Order ID: 6248668090 
Tracking ID; 46385391113 
Order Value; 464.10 SAR 
Assistance Required: Need to investigation with the relevant team & approve the Refund, 

Issue Description: The customer was placed the order on Nov 28, 2020, and as per Hybris and tracking ID, it's delivered on 12/5/20, but the customer is claiming he did not receive the order. 
however it was escalated to the courier team to provide us POD of this order, they provided us 
electronic signature, and the same was updated to the customer but he still insisting the same. 

Customer History; The customer has 4 successful order since 8/19/19, and first time he claiming this kind of issue. 

Assistance Required: Need to approve the refund 

Regards, 
Shakeeb