Subject: RE: Incomplete Unit // Callback request // 9616976977 // 1749953
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Faraz Lohani <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Ishan Ahuja <[email-masked]>
Date: Mon, 21 Dec 2020 07:46:34 +0000

@Faraz Lohani<mailto:[email-masked]>

For your help please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Sunday, December 20, 2020 6:10 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Ishan Ahuja <[email-masked]>
Subject: Re: Incomplete Unit // Callback request // 9616976977 // 1749953

External email sender, please take precaution.
Hi Team,

Kindly check and assist for the below case.

Customer can be reached on +971-565088573

Thanks & Regards,
Seeta Kunwar
________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 5 December, 2020 11:03:42
Subject: Incomplete Unit // Callback request // 9616976977 // 1749953

Hi Team,

Problem Statement: Incomplete Unit received/Callback

Order Date : Nov 23, 2020

Order ID: 9616976977
Tracking ID: LM627650141
Assistance Required: Customer asking a callback from Manager

Issue Description: Customer placed order for item: 162581218 - Mamy Poko - Mamy Poko Pants Extra Absorb XXL 22-Piece Diaper Pants - 15-22 Kgs, in the picture, it was showing that the quantity is 22*6 however customer received only 22*1.

We have tried to push back the customer, asking to return the item however the customer kept contacting us, and now asking to speak to a Manager.

Kindly look into this and do the needful.

Regards,
Nitesh
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