Subject: Return/Exchange arrangement request(Homecentre Damaged Item) - 8217461301
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 21 Dec 2020 00:45:28 -0700 (MST)

Hi Team, 

With reference to the order number: 8217461301 
Item: 162462719 - - Solace King Bed - 180x200 cm 

Customer placed this order on Nov 25, 2020 and the item was delivered on Dec 5, 2020. Customer reported that the item was damaged during assembly and wish to return/exchange the item. We escalated the same to the concerned team as per the matrix multiple time but receiving no response. Please find attached the image that customer has shared for the item and assist in arranging the return/exchange for the customer. 

Thank you for your help! 

Regards, 
Apoorv