Subject: Re: refund approval of missing item case ID: 1670389
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ammar Asif <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 21 Dec 2020 00:12:26 -0700 (MST)

Hi Team, 

Please assist on the below case. As per the consignment all the items were shipped and customer still insisting they did not receive the below mentioned items. 

Please look into this and assist in closing the case. Thank you for your help! 

Regards, 
Apoorv 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Subject: Re: refund approval of missing item case ID: 1670389 

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1670389 

Order Date : Oct 30, 2020 

Order ID: 8211118227 

Tracking ID : LMK20110000464 

Total Price : 17.45KWD 
Issue Description : 
the customer has placed his order on Oct 30, 2020. Now the customer has received incomplete order. 
he is looking for his missing item. 

items detail: 
161088847 - - Full Length Solid Jeans with Button Closure and Pocket Detail KWD4.00 MAX QTY 1 

162713728 - - Printed Long Sleeves T-shirt and Full Length Pyjama Set KWD4.00 MAX QTY 1 
162792563 - - Sequin Detail Long Sleeves T-shirt with Textured Gilet Sweater KWD6.75 MAX QTY 1 
162016767 - - Reversible Sequin Detail Dress with Long Sleeves and Hood KWD3.00 MAX QTY 1 

Case history : The customer reached out to us on 10 Nov 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 10/30/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif