Subject: RE: Complaint about the offline store
From: Gokul Venugopal <[email-masked]>
To: Max Oasis <[email-masked]>, Akshay Berry <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Prakash Iyangar <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, AVNESH CHITTIMALA <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, AKASH YADAV <[email-masked]>, Navneet Gunjan <[email-masked]>, Kelly Louise Thompson <[email-masked]>
Date: Mon, 21 Dec 2020 06:32:14 +0000

Hi,

I had personally called the customer and explained to him that the issue was one of incident and it has been addressed and we have taken this seriously.

The customer wanted and action plan, which I had explained on the SOPs in place with respect to the merchandise management and up keep on the floor and we will ensure something of this doesn't happen again.

But the customer was not in a mood to listen and kept mentioning on the quality of the product but no specifics, other than the dust on the product which was cleaned right in front of him during his visit of which he has mentioned in the complaint and he was assisted till his shopping was over and billed the product.

Regards
Gokul Venugopal
Senior Manager, Marketing

From: Max Oasis <[email-masked]>
Sent: Monday, December 21, 2020 10:11 AM
To: Gokul Venugopal <[email-masked]>
Subject: Fw: Complaint about the offline store

Thanks & Regards

Oasis Centre
CUG : 0565018446
________________________________
From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 9:59 AM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Max Oasis <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mahender Singh <[email-masked]<mailto:[email-masked]>>; AVNESH CHITTIMALA <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; AKASH YADAV <[email-masked]<mailto:[email-masked]>>
Subject: RE: Complaint about the offline store

Looping @Max Oasis<mailto:[email-masked]> Please look into the complaint and action asap.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 1:32 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mahender Singh <[email-masked]<mailto:[email-masked]>>; AVNESH CHITTIMALA <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; AKASH YADAV <[email-masked]<mailto:[email-masked]>>
Subject: Re: Complaint about the offline store
Importance: High

External email sender, please take precaution.

Hi Team,

Any update on the below case. Customer is waiting for our response.

Regards,

Fauzan

________________________________

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "prakash iyangar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "mahender singh" <[email-masked]<mailto:[email-masked]>>, "AVNESH CHITTIMALA" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 10, 2020 10:57:58 PM
Subject: Re: Complaint about the offline store

Hi Team,

Kindly assist us to close the below case as customer still waiting our response.

Regards,

Fauzan

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "prakash iyangar" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "mahender singh" <[email-masked]<mailto:[email-masked]>>, "AVNESH CHITTIMALA" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 9:45:05 PM
Subject: Re: Complaint about the offline store

Hi Team,

Please assist in closing the below store complaint.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "prakash iyangar" <[email-masked]<mailto:[email-masked]>>, "mahender singh" <[email-masked]<mailto:[email-masked]>>
Cc: "AVNESH CHITTIMALA" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 6, 2020 6:17:47 AM
Subject: Complaint about the offline store

Hi Team,

Kindly assist us on the below case.

Regards,

Fauzan

________________________________

From: "AVNESH CHITTIMALA" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 4, 2020 11:56:03 PM
Subject: Complaint about the offline store

Hi Team,

With reference to the ticket ID:- #1822886<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fa%2Ftickets%2F1822886&data=04%7C01%7Cgokul.venugopal%40landmarkgroup.com%7C6239024db0ee481c67bc08d8a57724e5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441278420798645%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=65dThYvokJ6xBVY4l0W1zTfW6SvfUmKspYGBQhTpoYA%3D&reserved=0>

Customer visited the Max store at Oasis center for purchasing the products and customer found the store in unhygienic conditions and footwear with the store were not at all cleaned.He complained the manager about the condition of the  products and manager asked the staff members to clean all the products in front of the customer.

Customer is very irate and informed to make sure, that products which are not for sale should not be displayed and selling items must be in hygiene condition.

Also informed, he posted on Facebook and it is not displaying Customer is threatening about to raise a dispute with the consumer court and newspaper office for publication.

Please pay close attention towards the case and contact the customer as soon as possible with all the details of next core of action plan.

Kindly arrange a call back to the customer. Please find below for customer details :-

Customer Name: Mathew Litty

Mobile 0501359672

Dubai

UAE

Thank you in advance.

Regards,
Anvesh

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