Subject: Re: Customer complaining that the order is not delivered to her - 6248800075
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Olm Riyadh <[email-masked]>, ArishLaila <[email-masked]>
Date: Sun, 20 Dec 2020 23:24:45 -0700 (MST)

Hi Team, 

Please assist on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Olm Riyadh" <[email-masked]>, "ArishLaila" <[email-masked]> 
Sent: Friday, 18 December, 2020 14:14:22 
Subject: Re: Customer complaining that the order is not delivered to her - 6248800075 

Hi Team, 

Please assist in getting a POD on the below case as the customer is denying receiving this order and is also reporting this on Centrepoint Facebook. We have already escalated to LMG multiple times but not getting any revert from them. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, December 14, 2020 1:30:37 PM 
Subject: Customer complaining that the order is not delivered to her - 6248800075 

Hi Team, 

With regards to Order ID 6248800075, the customer is complaining that the order was not delivered to her, but as per the online tracking, we can see that the order was delivered under AWB FP1130200005671 on Dec 02. 

We have escalated twice to LMG for POD, but no response received. The customer is complaining that she received calls 2 times, but the driver is unable to speak in English. 

The customer has requested twice for the email id of the manager. 

Kindly assist. 

Regrads, 
Nikhil.