Subject: RE: Refund Not Processed//Order ID: 6248320395
From: Akshay Berry <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 21 Dec 2020 05:55:34 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]> Raised to tech.

INC0934963

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, December 21, 2020 12:07 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund Not Processed//Order ID: 6248320395
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6248320395
Tracking ID: CRDSAL0112389320

As per hybris the order has been marked as NDR, but there is no RMA, Kindly assist us to process the refund.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 20, 2020 1:06:17 PM
Subject: Refund Not Processed//Order ID: 6248320395

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Nov 27, 2020
Order ID: 6248320395
Tracking ID: CRDSAL0112389320

Assistance Required: Need refund for customer.

Issue Description: order was placed on Nov 27, 2020 and was shipped to SAUDIPOST on 11/28/20, However as per SAUDIPOST website the order has been returned to shipper on 10/12/2020 and the status on hybris is NOT_DELIVERED and we can not see any refund or RMA for the order as it not delivered to customer.
Kindly process the refund asap .

Regards,
Ebrahim Hageb

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