Subject: Old child ticket
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 20 Dec 2020 20:38:48 -0700 (MST)

Hi Team, 

With reference to order # 6247399884 
Tracking ID: RP1129200009211 
RMA: 1000250429 

As per customer the item has been collect by carrier, we have create a child ticket but we have not received any update. 

Kindly check and update us if we received any item. 

Regards, 
Fauzan 

From: "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Monday, December 21, 2020 5:26:49 AM 
Subject: Old child ticket 

Hi Team. 

Problem Statement: Refund Not Processed 
Order Date :Nov 26, 2020 
Order ID:6247399884 
Tracking ID:RP1129200009211 
RMA:1000250429 
Assistance Required: Need refund for customer. 
Issue Description: The customer made return request on 11/29/20 and the courier team has collected the items and delivered to warehouse on and the refund has been not refunded to customer , The customer said that the items has collected from courier team , kindly check the items and RMA and refund the amount as soon as possible. 
Regards, 
Ahemd