Subject: Re: Refund approval for homecentre/ 8394510566
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: harshit luthra <[email-masked]>, Reddy Prasad <[email-masked]>, asjad hussain <[email-masked]>, malik ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Ashwin Ravichandran <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>, Fauzan Musalman <[email-masked]>
Date: Sun, 20 Dec 2020 20:02:35 -0700 (MST)

Hi Jessie, 

Can you please re-check this concern and assist us with the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "harshit luthra" <[email-masked]>, "Reddy Prasad" <[email-masked]> 
Cc: "asjad hussain" <[email-masked]>, "malik ismail" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ashwin Ravichandran" <[email-masked]>, "Mohamed Shabaz Khan" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Friday, 18 December, 2020 14:26:39 
Subject: RE: Refund approval for homecentre/ 8394510566 

[ mailto:[email-masked] | @Harshit Luthra ] 

As discussed, you will schedule the call with OLM team in Kuwait with Reddy for this concern. 

[ mailto:[email-masked] | @Reddy Prasad ] FYI 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Harshit Luthra <[email-masked]> 
Sent: Thursday, December 17, 2020 6:53 PM 
To: Jessie Caparas <[email-masked]> 
Cc: asjad hussain <[email-masked]>; Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ashwin Ravichandran <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]> 
Subject: RE: Refund approval for homecentre/ 8394510566 

Hi Jessie, 

Pls go ahead with processing the RMA – kindly also arrange for the shipping manifest from the warehouse team for this order. 

Kindly schedule a call on Sunday to align all stakeholders on the process to be followed for such issues. We need proper accountability from the courier partner to close cases like these. 

Thanks & regards, 
Harshit 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 17, 2020 2:36 PM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Harshit Luthra < [ mailto:[email-masked] | [email-masked] ] > 
Cc: asjad hussain < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund approval for homecentre/ 8394510566 
Importance: High 

[ mailto:[email-masked] | @Harshit Luthra ] 

Any update? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Jessie Caparas 
Sent: Wednesday, December 16, 2020 8:41 AM 
To: 'Fauzan Ahmad . Musalman' < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Harshit Luthra < [ mailto:[email-masked] | [email-masked] ] > 
Cc: asjad hussain < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund approval for homecentre/ 8394510566 
Importance: High 

[ mailto:[email-masked] | @Harshit Luthra ] 

We have not received a reply from OLM team to get the POD and confirm whether order has been delivered to the correct customer. 

Customer claims that this order has not been received even if tracking record shows it has been delivered. 

We have been sending emails back and forth and have not received a reply. 

Need your urgent intervention. 

Order value is KWD 125.15. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 13, 2020 10:33 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: asjad hussain < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund approval for homecentre/ 8394510566 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to close the below case. 

Regards, 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Ashwin Ravichandran" < [ mailto:[email-masked] | [email-masked] ] >, "Mohamed Shabaz Khan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 8, 2020 8:37:32 AM 
Subject: Re: Refund approval for homecentre/ 8394510566 

Hi Team, 

Please help us to close the below case. 

Regards, 

Fauzan 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Mohamed Shabaz Khan" < [ mailto:[email-masked] | [email-masked] ] >, "Ashwin Ravichandran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 1, 2020 2:40:13 PM 
Subject: RE: Refund approval for homecentre/ 8394510566 

[ mailto:[email-masked] | @Ashwin Ravichandran ] for your help on the below please. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Jessie Caparas 
Sent: Tuesday, November 17, 2020 2:57 PM 
To: 'Fauzan Ahmad . Musalman' < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: asjad hussain < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund approval for homecentre/ 8394510566 
Importance: High 

[ mailto:[email-masked] | @Mohamed Shabaz Khan ] 

Also need your help on the below case. 

Order is not delivered however it has been marked as delivered. 

Courier team is not getting back to us with the POD. 

Please advise if we can refund. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 17, 2020 2:16 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: asjad hussain < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund approval for homecentre/ 8394510566 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to get refund approval for the below case. 

Thank you for your help. 

Regards, 

Fauzan 

From: "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 31 October, 2020 15:09:45 
Subject: Refund approval for homecentre/ 8394510566 

Hi Team, 

Problem Statement : Refund approval . 

Ticket id : 1480842 

Order Date : 28-Jul-2020 

Order ID: 8394510566 

Tracking ID : FP07311000160 

Total Price : KWD 125.15 

Issue Description : The Customer placed the order on Jul 28, 2020 , and it is pending since then, 06/09/20 the order was marked as delivered, However the customer is complaining that he has not received the order. 

Case history : The customer reached out to us on 14 Sep 2020 and since then the issue was escalated to the courriet team for the POD but we got no response from them. 

Customer's history : the customer is with us since 03/06/20 and this is sixth order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 

Asjad. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd9889a95723c480bbfe208d8a29b83ce%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637438136115437197%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=35T6TK6RrIfO28atie8wLRBC5IXQzFzC7rDCa%2BifCGU%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com