Subject: Refund Follow Up
From: MOHD SALMAN <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 20 Dec 2020 18:17:44 -0700 (MST)

Hi Team, 

Problem Statement: Refund Process problem 
Order Date : May 9, 2020 
Order ID: 6490228782 
Tracking ID: NA 
RMA: 33785620 
Assistance Required: Need refund for customer. 
Issue Description: As per the hybris the the refund of 644 SAR has been done successfully on 7/15/20 but the customer is complaining he did not get the refund. 
Kindly check the status and provide us Transaction status details. 
Please kindly find the attached file. 

Regards, 
Mohd Salman