Subject: RE: Need to refund
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Mohd Imran <[email-masked]>, Sanjana Suresh <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 20 Dec 2020 16:13:37 +0000

@Sanjana Suresh<mailto:[email-masked]> @Ramesh Gottimukkala<mailto:[email-masked]> Please assist in getting POD for the order.

Order Date:  Dec 3, 2020
Order ID: 6250769864
Tracking ID: SD000688665

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, December 20, 2020 6:55 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Ahmed Fathalrahman, Alsharif. Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Need to refund
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly help us in closing this case in getting POD for this order and approved the refund as well, as customer is chasing his refund or order.

Regards
Shakeeb

________________________________
From: "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 18, 2020 12:42:37 AM
Subject: Need to refund

Hi Team

Problem Statement: Refund approval.

Order Date:  Dec 3, 2020
Order ID: 6250769864
Tracking ID: SD000688665
Total Price: SAR213.30

Issue Description: The customer made order on 3/12/20 and the courier team has delivered the order , then the customer said the order not delivered nor received . I have escalated to shipa for POD and id cusotmer , the courier team never answer .

Case history: Sun, 13 Dec 202

Customer's history: ordered with us 4 orders

Regards,
Ahmed

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