Subject: Re: one item not shipped to the customer / 6251556480
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Yahya <[email-masked]>, [email-masked], escalations dxbteam <[email-masked]>
Date: Sun, 20 Dec 2020 04:45:39 -0700 (MST)

Hi Team, 

The customer placed the order for 16 items and from our side we have shipped 14 items and 1 item was cancelled from the warehouse. The item which is not deliver is 61994411 - - Printed Mug with Handle - Set of 4. 

Please let us know if we are shipping this item or not, If not then kindly cancel the item. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Yahya" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 20 December, 2020 16:55:42 
Subject: one item not shipped to the customer 

Hi Team, 

Problem Statement: Late Shipping 
Order Date : Dec 5, 2020 
Order ID: 6251556480 
Tracking ID: FP1206200005625 
Assistance Required: Need Urgent Delivery 
Issue Description: Customer placed order on 12/6/20 and it has been delivered to the customer successfully except one item its not shipped 
Customer is chasing us for her item so we request you to expedite the cancelation for the item and arrange refund asap. 

Regards, 
Yahya