Subject: RE: Missing item Home centre/ 8398666151
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: Karthik Thirumurthy <[email-masked]>, seeta.seeta <[email-masked]>, Tejinder Singh <[email-masked]>, Murugapandian Mani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Midhun Madhu <[email-masked]>, Wasim Qureshi <[email-masked]>
Date: Sun, 20 Dec 2020 11:27:19 +0000

@Apoorv Joshi<mailto:[email-masked]>

Still checking with tech.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Thursday, December 17, 2020 2:05 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Cc: Karthik Thirumurthy <[email-masked]>; seeta.seeta <[email-masked]>; Tejinder Singh <[email-masked]>; Murugapandian Mani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Midhun Madhu <[email-masked]>; Wasim Qureshi <[email-masked]>
Subject: RE: Missing item Home centre/ 8398666151
Importance: High

@Apoorv Joshi<mailto:[email-masked]>

Escalated to tech INC0932415

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 17, 2020 12:46 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item Home centre/ 8398666151
Importance: High

@Apoorv Joshi<mailto:[email-masked]>

Checking with concern team.

@Mohammad Shababe Quamar<mailto:[email-masked]> can you please help check.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 16, 2020 8:40 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing item Home centre/ 8398666151

External email sender, please take precaution.
Hi Team,

Please assist on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Wasim Qureshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 December, 2020 11:16:29
Subject: Re: Missing item Home centre/  8398666151

Hi Team,

With reference to the order number 8398666151, the order was delivered in 2 consignment and as per the customer she has not received Verona 3-Seater Fabric Sofa item which was delivered under tracking ID ; 00118000018281514.

So we request you to look into this concern and assist us.

anks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 12 December, 2020 00:44:57
Subject: Missing item Home centre/  8398666151

Hi Team,

Problem Statement: Missing item
Order Date :  Aug 21, 2020
Order ID:   8398666151
Tracking ID:  00118000018281514
Missing item: 161615470 - - Verona 3-Seater Fabric Sofa
Assistance Required: Need missing item

Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 3  items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side.

Customer history: 1 ITEMS OUT OF 4 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is 161615470 - - Verona 3-Seater Fabric Sofa KWD129.00

Regards,
Asjad.

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