Subject: Re: order didn't pick-6244281370
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, kishan singh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 20 Dec 2020 03:34:42 -0700 (MST)

Hi Team, 

please note that the customer is claiming he did not collect his order and Hybris status is showing pickup complete, please provide us POC of this order, the store code is Lifestyle21090. 

Regards 
Shakeeb 

From: "kishan singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, December 17, 2020 7:28:23 PM 
Subject: order didn't pick-6244281370 

Hi Team, 
​ 
Problem Statement: Customer did not receive the order 
​ 
Order Date : Nov 19, 2020 
Order ID: 6244281370 

Issue Description: Customer is complaining that he didn't collect the order but he received the message for same and it is updated as delivered on 12/14/20 in hybris. We request to you please share an proof of collection so we could share same information to customer. 

Regards 
Krishan