Subject: RE: Refund issue
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, YASSER LSM <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 20 Dec 2020 10:21:01 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Escalated to tech INC0934295

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, December 19, 2020 7:03 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; YASSER LSM <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund issue
Importance: High

External email sender, please take precaution.
Hi Team,

Requesting you to assist us in the below case on urgent basis.

Regards
Shakeeb

________________________________
From: "YASSER LSM" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 16 December, 2020 15:56:25
Subject: Refund issue

Hi Team

​Subject: Refund issue

Order No. 6234614375
Ticket No: 1850079
Item ID: 162755357 - - Slogan Embroidered Sleepsuit with Long Sleeves and Cap

According to the customer, two items have been returned. However, the refund was processed for one item. Now the customer is asking refund for the following item:Item 9 :162755357 - - Slogan Embroidered Sleepsuit with Long Sleeves and Cap. The above item does not appear in the refund order menu. Screenshot is attached.  The case was escalated to Jira (https://landmark.atlassian.net/browse/REL-129893). The response from Jira was "Please check with OMS for creating return for this item# 162755357 - - Slogan Embroidered Sleepsuit with Long Sleeves and Cap."

Kindly do the needful.

Best regards,
Yasser

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