Subject: RE: Refund Approval For The Missing Items //6252005575
From: Sachin Maheshwari <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ishan Ahuja <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 20 Dec 2020 10:01:06 +0000

Mark as lost by courier & process refund.

Regards,
Sachin

From: Seeta Seeta <[email-masked]>
Sent: Sunday, December 20, 2020 1:55 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ishan Ahuja <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval For The Missing Items //6252005575

External email sender, please take precaution.
Hi Sachin ,

Need your assist us  in the below concern.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 20 December, 2020 15:22:05
Subject: Re: Refund Approval For The Missing Items

Hi Team,

Customer is claiming that he have already filed complaint to SAMACARES.

Thanks
Ishan
________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 15, 2020 6:32:05 PM
Subject: Refund Approval For The Missing Items

 Hi Team,

Problem Statement: Refund Approval For The Missing Items.
Ticket ID:FP1207200002019
Order Date: Dec 6, 2020
Order ID: 6252005575
Total Order Value: SAR 123

Issue Description: Customer reported that she haven't received the below mentioned items. We have also tried confirming the same with the warehouse whether they have shipped these items by raising the child ticket but no response received so far.

1) Item: 162329918 - - Eligo Striped Polo T-shirt with Textured Shorts
2) Item: 162448596 - - Lee Cooper Printed Sleeveless Dress with Tassels

Case History: Customer has contacted us for the first time regarding this complaint.

Assistance Required: Request you to provide a refund approval so that we can close this case.

Thank you for your help!

Regards,
Ishan

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