Subject: RE: Return Issue - 6239246450
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, ArishLaila <[email-masked]>
Cc: Ksaconloc Returns <[email-masked]>, Olm Riyadh <[email-masked]>, Bm olmriyadh <[email-masked]>, seeta.seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Mohammad Ayaz <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 20 Dec 2020 09:53:30 +0000

@ArishLaila<mailto:[email-masked]>

Did the team collect this order?

RP1108200002630

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, December 19, 2020 8:14 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Ksaconloc Returns <[email-masked]>; Olm Riyadh <[email-masked]>; Bm olmriyadh <[email-masked]>; seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; Mohammad Ayaz <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Return Issue - 6239246450
Importance: High

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case. As the case is pending from long time.

Regards
Shakeeb

________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Olm Riyadh" <[email-masked]<mailto:[email-masked]>>, "Bm olmriyadh" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>, "Mohammad Ayaz" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 30 November, 2020 01:01:16
Subject: RE: Return Issue - 6239246450

Hi @Olm Riyadh<mailto:[email-masked]> @Bm olmriyadh<mailto:[email-masked]>,

Please advise pickup status AWB RP1108200002630.

Regards,
Malik
From: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 1:39 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ishan Ahuja <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Return Issue - 6239246450

Dear @Malik Ismail<mailto:[email-masked]>,

Please note not received at our end.

RETURN_ORDER_NO
INVOICE_NO
AWB_NO
ITEM_ID
RETURN_ORIGIN
ITEM_STATUS
Not Received
1000141462
6239246450
RP1108200002630
'162766321
LMG - Expected
COURIER- In Transit
Con Loc

Regards,
Amir Reyazi
Conloc Returns
Ext – 4647

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 6:03 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ishan Ahuja <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Return Issue - 6239246450

Hi @Ksaconloc Returns<mailto:[email-masked]>,

Please process AWB RP1108200002630 and confirm. Pending since 10 Nov.

Regards,
Malik
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 28, 2020 6:10 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ishan Ahuja <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Return Issue - 6239246450

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case. Agent has already escalated this to LMG as per the matrix multiple times to get the collected items delivered to conloc but receiving no response on the same.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 27, 2020 3:51:50 PM
Subject: Return Items Collected But Not Delivered To The Warehouse For Order ID 6239246450

Hi Team,
​
Problem Statement: Items collected but not delivered to the warehouse

Order Date : Nov 6, 2020
Order ID: 6239246450
Tracking ID: RP1108200002630

Assistance Required: Need to urgently deliver returned items back to warehouse.

Issue Description: As per the tracking information, return items has already been collected from the customer on Nov 9, 2020 but still it has not be delivered back to the warehouse in order to initiate the refund at the soonest. I've already escalated this case 2 times to the LMG team but still no reply from them.

Regards,
Ishan

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com