Subject: Re: Late refund (Cancelled RMA) For Order ID 7409015896 & 7412857283
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 20 Dec 2020 02:48:01 -0700 (MST)

Hi Team, 

Any Update 

Thanks 
Ishan 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, December 11, 2020 11:12:28 AM 
Subject: Late refund (Cancelled RMA) For Order ID 7409015896 & 7412857283 

Hi Team, 

Ticket - 1853356 & 1792955 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Oct 19, 2020 
Order ID: 7409015896 
RMA: 1000169278 
Tracking ID: 45444865196 

Order Date: Nov 8, 2020 
Order ID: 7412857283 
RMA: 1000177975 
Tracking ID: 45444900863 ( Invalid ) 
RMA : 1000188586 
Tracking ID : 45444948183 (Invalid) 
RMA : 1000188595 
Tracking ID : 45444948220 (Cancelled ) 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item for the order id 7409015896 under the AWB 45444865196 and for the order id 7412857283 under the AWB 45444948220 respectively but in the hybris the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on 25 Nov 2020 05:00 PM respectively for both the orders. However, the refund is still not processed. 

Please note that customer retuned all the returned items for the order id 7412857283 under the AWB 45444948220. 

Request you to please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan