Subject: Re: Item Issue [Missing Parts] / 9615246881
From: Babyshop Home Delivery <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Deepak Kumar Shah <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>, Malik Ismail <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Rehan Khan <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 20 Dec 2020 08:15:03 +0000

Dear Team,

Delivery it is done.

Regards,

Dhan Bahadur Rai,

BSU Home Delivery, Dubai, U.A.E.

CUG : +971543097510, Board : 048215845, Mobile: +971558710077

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________________________________
From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 17, 2020 4:27 PM
To: Deepak Kumar Shah <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>; Babyshop Home Delivery <[email-masked]>; Malik Ismail <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Rehan Khan <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Item Issue [Missing Parts] / 9615246881

External email sender, please take precaution.

Hi Sachin/Deepak/Dhan,

Thank you for assisting us in closing the below case.

Please do advise us once the issue has been fixed.

Thanks and Regards,
Apoorv

________________________________
From: "Deepak Kumar Shah" <[email-masked]>
To: "sachin maheshwari" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Babyshop Home Delivery" <[email-masked]>
Cc: "Babyshop Home Delivery" <[email-masked]>, "malik ismail" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Rehan Khan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Thursday, December 17, 2020 1:09:49 PM
Subject: RE: Item Issue [Missing Parts] / 9615246881

Hi Sachin,

We are providing the missing part J and G to Home delivery and just to clear regarding Part ‘O’ it’s  always coming with additional two pcs because while doing assembling it might get damage that’s why there’s extra.

Dear Dhan,

Tohid will be provide you the spaire part.

[Babyshop Logo English Black-01]

Regards,

Deepak Sha

Assistant Department Manager NF

Landmark Tower, Level 24

Dubai Marina
Direct: +971 4 5175454

CUG: +971559677896/(P)+971522856769

[email-masked]<mailto:[email-masked]>

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From: Sachin Maheshwari <[email-masked]>
Sent: Tuesday, December 15, 2020 8:57 AM
To: Deepak Kumar Shah <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Babyshop Home Delivery <[email-masked]>; Malik Ismail <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Rehan Khan <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Item Issue [Missing Parts] / 9615246881

Hi @Deepak Kumar Shah<mailto:[email-masked]>,

As per the instruction manual, below are the missing parts –

Customer confirmed with us that part J and G is missing and she said that part O should have only 4 piece but she received 6 pieces.

Regards,

Sachin

From: Deepak Kumar Shah <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 10:10 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Item Issue [Missing Parts] / 9615246881

Hi Sachin,

Step-2 products are local supplier, So if you can share me exact what part is missing than I can ask to supplier to deliver the spare part in warehouse than we can provide to customer.

[Babyshop Logo English Black-01]

Regards,

Deepak Sha

Assistant Department Manager NF

Landmark Tower, Level 24

Dubai Marina
Direct: +971 4 5175454

CUG: +971559677896/(P)+971522856769

[email-masked]<mailto:[email-masked]>

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From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 8:22 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Deepak Kumar Shah <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Item Issue [Missing Parts] / 9615246881

External email sender, please take precaution.

Hi Sachin,

Thank you for your help!

However, could you please advise if there is any update on the below.

Regards,

Apoorv

________________________________

From: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
To: "Babyshop Home Delivery" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Deepak Kumar Shah" <[email-masked]<mailto:[email-masked]>>
Cc: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 12:42:12 PM
Subject: RE: Item Issue [Missing Parts] / 9615246881

Hi @Deepak Kumar Shah<mailto:[email-masked]>,

Need your support here for missing part of Step 2 ride cruiser car, is there any way we can arrange them.

Regards,

Sachin

From: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 11:09 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Cc: Rehan Khan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Item Issue [Missing Parts] / 9615246881

Dear Sachin,

We don’t have inventory to check & replace the missing part. Please advise.

However, if there are any parts missed, Please let’s request to customer to highlight. So we can check accordingly before going to the customer’s location.

Best Regards,

Dhan Bahadur Rai

COD operations, Babyshop, Jebel ali, Dubai, UAE.

Dhan : CUG : +971564112613, Board : 048094839, Mobile: +971558710077

Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797

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P " Please consider the environment before printing the mail. save the greenery to save the earth. "

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 10:54 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Cc: Rehan Khan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Item Issue [Missing Parts] / 9615246881

Hi @Babyshop Home Delivery<mailto:[email-masked]>, Dhan,

Can you pls look into this issue & help us in resolving.

Regards,

Sachin

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 6, 2020 6:19 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Cc: Rehan Khan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Item Issue [Missing Parts] / 9615246881
Importance: High

Hi Sachin,

Please advise on below.

Regards,

Malik

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 6, 2020 5:52 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Rehan Khan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Item Issue [Missing Parts] / 9615246881
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly assist us on the below case.

Regards,

Fauzan

________________________________

From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 7:42:34 PM
Subject: Item Issue [Missing Parts] / 9615246881

Hi Team,

The customer has placed his order for for "Step2 Ride Cruiser Car" and the price of this item is AED 595.00. She received his order successfully.

However, customer claim that she received the item but there is a missing part in the item.

Customer confirmed with us that part J and G is missing and she said that part O should have only 4 piece but she received 6 pieces. Customer also confirmed with us that she don't want to return her item so we have escalated to the Sachin but we have not received any response from his side.

So we request you please assist us and do the needful.

Date - Nov 18, 2020

Order number - 9615246881

Tracking ID - 46043244402

Item Details - 162041629 - - Step2 Ride Cruiser Car

Concept - Babyshop

Ticket ID - 1716438

We are looking forward to your reply.

Your Friends

The Support Team

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com