Subject: Re: Refund Not Processed #9615316033
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 20 Dec 2020 00:54:58 -0700 (MST)

Hi Team, 

The return itmes has been reached at WH but still QC process not done. so kindly do the needful for process the RMA 1000195655 on your priority basis. 

Regards 
Shakeeb 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, December 20, 2020 1:21:44 PM 
Subject: Refund Not Processed #9615316033 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 18-Nov-2020 
Order ID: 9615316033 
Return Tracking ID: 46043579050 
RMA: 1000195655 

Issue Description: Customer raised a return request for one item as per tracking item reach to WH on 26 Nov 2020, but according to the hybris the refund has been only process and we cant able to delete the AWB and do the manual refund. 

Kindly process the RMA. 

Regards, 
Samer