Subject: RE: Late Collection #6238222609
From: "Abdulrahman Mohamad (SA)" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Imran Masih <[email-masked]>, Ahmad Alawneh <[email-masked]>, Sanad Zawaneh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 20 Dec 2020 06:39:33 +0000

Dear,

In order to arrange collection, we need a collection reference from your side.

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

<http://www.twitter.com/aramex>   <http://www.facebook.com/aramex>    <http://www.linkedin.com/companies/11516>

For a greener planet, please don’t print this email unless necessary.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, December 19, 2020 3:17 PM
To: Abdulrahman Mohamad (SA) <[email-masked]>; Imran Masih <[email-masked]>; Ahmad Alawneh <[email-masked]>; Sanad Zawaneh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; escalations dxbteam <[email-masked]>
Subject: Re: Late Collection #6238222609
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Please arrange the collection as it's pending since long time.

Regards
shakeeb

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 17 December, 2020 15:34:49
Subject: Re: Late Collection #6238222609

Hi Seeta,

As your request we create a new AWB then escalated to Aramex, and they replay "Please provide collection reference", in this case we can not able to create a new collection reference so in same ticket we can create only one reference.

AWB: 46391530010

Please check and advise.

Regards,
Samer

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 16 December, 2020 18:13:57
Subject: Re: Late Collection #6238222609

Hi Samer,

The collection is showing cancelled, so create a new RMA then escalate the case to us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 16 December, 2020 17:37:09
Subject: Late Collection #6238222609

Hi Team,

Problem Statement: Late Collection
Order Date : Nov 2, 2020
Order ID: 6238222609
Ticket ID: 1712023
Tracking ID: 46377466494
Collection reference: L05D2F0
Customer address: Dammam - Al Salam District - Al Azdi Street - 7912
Customer phone: 966 532179688
Assistance Required: Need Urgent Collection

 Issue Description: The customer waiting for collection from 06/11/2020, and we have escalated to Aramex many times but till now the items not collected from the customer.

Regards,
Samer.