Subject: Re: Late Delivery #100042714593
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: farah humaidan <[email-masked]>, Mohammad Abulawi <[email-masked]>
Cc: KWI Customer Support <[email-masked]>, midhun madhu <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Sat, 19 Dec 2020 20:50:53 -0700 (MST)

Hi Team, 

Any update on the below case. 

Regards, 
Fauzan 

From: "farah humaidan" <[email-masked]> 
To: "Mohammad Abulawi" <[email-masked]> 
Cc: "KWI Customer Support" <[email-masked]>, "midhun madhu" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, December 16, 2020 11:37:28 AM 
Subject: RE: Late Delivery #100042714593 

Dear Abulawi, 

Please provide the Number from LM on the label or take a picture of it 

	

Farah Humaidan 

Senior Customer Support Executive 

Mob. +965 97238957 

Tel. +965 1881881 – 3132 

From: Reddy Prasad [mailto:[email-masked]] 
Sent: Tuesday, December 15, 2020 6:12 PM 
To: Farah Humaidan <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; KWI Customer Support <[email-masked]>; Midhun Madhu <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Late Delivery #100042714593 

Dear Farah 

Please share missing container id to check the manifest. 

Regards 

Reddy Prasad 

From: Farah Humaidan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 15, 2020 6:06 PM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; KWI Customer Support < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Delivery #100042714593 

External email sender, please take precaution. 

Dear Reddy, 

Please note that shipment will be on hold until full piece is received 

	

Farah Humaidan 

Senior Customer Support Executive 

Mob. +965 97238957 

Tel. +965 1881881 – 3132 

From: Farah Humaidan 
Sent: Tuesday, December 15, 2020 1:35 PM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; KWI Customer Support < [ mailto:[email-masked] | [email-masked] ] > 
Cc: escalations dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Delivery #100042714593 

Dear Fauzan, 

Shipment is missing 1 Piece still not received, I will connect the rest of the shipment and then once we receive the missing piece we will re deliver it 

	

Farah Humaidan 

Senior Customer Support Executive 

Mob. +965 97238957 

Tel. +965 1881881 – 3132 

From: Fauzan Ahmad . Musalman [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Sunday, December 13, 2020 6:44 AM 
To: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; KWI.CustomerSupport < [ mailto:[email-masked] | [email-masked] ] >; Farah Humaidan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: escalations dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Delivery #100042714593 
Importance: High 

Hi Team, 

Any update on the below case. customer is chasing us for his order. 

Regards, 

Fauzan 

From: "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "KWI CustomerSupport" < [ mailto:[email-masked] | [email-masked] ] >, "farah humaidan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 8, 2020 7:43:43 PM 
Subject: RE: Late Delivery #100042714593 

++ Farah 

Request is pending from 4 th dec 

Regards 

Reddy Prasad 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 8, 2020 7:00 AM 
To: KWI CustomerSupport < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Delivery #100042714593 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Any update on the below case. Kindly arrange a delivery on priority basis. 

Regards, 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "KWI CustomerSupport" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 4, 2020 10:01:46 AM 
Subject: Re: Late Delivery #100042714593 

Hi Team, 

Any update on the below case. 

Regards, 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "KWI CustomerSupport" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 3, 2020 8:38:03 AM 
Subject: Late Delivery #100042714593 

Hi Team, 

Problem Statement: Late Delivery 
Order Date : Nov 19, 2020 
Order ID: 8215609448 
Tracking ID: 100042714593 
Assistance Required: Need Urgent Delivery 
Issue Description: The order was shipped from our side on 20/11/2020 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. 

Regards, 
Fauzan 

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