Subject: [JIRA] (REL-130599) Refund follow on rejected 3 times : Order No:6229006311
From: "Sankar T (Jira)" <[email-masked]>
To: "fauzan musalman" <[email-masked]>
Date: Sun, 20 Dec 2020 00:04:57 +0000

Sankar T *made 1 update* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-130599 Refund follow on rejected 3 times : Order No:6229006311 

Sankar T *made 1 update* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiOTFiY2M1NjM0ZjUxNDRiZTgzYzRkN2IyZWUwYzM3YmQiLCJwIjoiaiJ9 )

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REL-130599 ( https://landmark.atlassian.net/browse/REL-130599?atlOrigin=eyJpIjoiOTFiY2M1NjM0ZjUxNDRiZTgzYzRkN2IyZWUwYzM3YmQiLCJwIjoiaiJ9 )

Refund follow on rejected 3 times : Order No:6229006311 ( https://landmark.atlassian.net/browse/REL-130599?atlOrigin=eyJpIjoiOTFiY2M1NjM0ZjUxNDRiZTgzYzRkN2IyZWUwYzM3YmQiLCJwIjoiaiJ9 )
Updates
Sankar T 4:01 am GST Status: To Be Assigned Hybris Resolved
Comments
Sankar T 4:01 am GST

There is no issue from hybris/ our E-commerce end, our payment gateway vendor pay fort has an issue for the MADA refunds and they are working with the Bank to fix the issue. From our end, we are providing all the rejected orders every 5 days to payfort team to process the refund. Request your cooperation to convey the same to the customer so that the customer will not call us back and forth.

View issue ( https://landmark.atlassian.net/browse/REL-130599?atlOrigin=eyJpIjoiOTFiY2M1NjM0ZjUxNDRiZTgzYzRkN2IyZWUwYzM3YmQiLCJwIjoiaiJ9 )

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