Subject: Late Refund (RMA Cancelled)
From: AKASH YADAV <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 19 Dec 2020 15:49:56 -0700 (MST)

Hi Team, 

Ticket-1894140 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Nov 17, 2020 
Order ID: 9614908307 
RMA: 1000193300 
Tracking ID: 46043534320 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Akash