Subject: Re: Order not delivered
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 19 Dec 2020 08:17:11 -0700 (MST)

Hi Team, 

Would like to ifnorm you that the order status has been updated as delivered on Hybris but according to Tracking Id it's showing return to WH, Requesting you to assist us in the below case on urgent basis. 

Regards 
Shakeeb 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 14 December, 2020 16:20:54 
Subject: Order not delivered 

Hi Team, 

Problem Statement: What is the issue (Order not delivered) 
Order Date : 19/11/2020 

Order ID: 6244408281 
Tracking ID: SD000489964 

Assistance Required: Need Urgent Delivery 

Issue Description: As per the hybris the order status is delivered and as per Shipa tracking details the order status is Package Returned 05/12/2020 however customer claims that he did not receive the order . 
kindly assist to resolve the case. 

Regards, 
Shafeeque