Subject: Re: Late Collection For Order ID 6244792050
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Arish Laila <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 19 Dec 2020 08:12:10 -0700 (MST)

Hi Team. 

Can you please assist us in the below case. As the case is pending from long time and he claiming that he already filed a complaint in MOC. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Arish Laila" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Ishan Ahuja" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 17 December, 2020 15:18:46 
Subject: RE: Late Collection For Order ID 6244792050 

[ mailto:[email-masked] | @ArishLaila ] 

Collection is still not happening. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Monday, December 14, 2020 4:25 PM 
To: ArishLaila <[email-masked]>; Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Late Collection For Order ID 6244792050 
Importance: High 

External email sender, please take precaution. 

Hi Jessie/Arish, 

Kindly assist in arranging the below collection within today on priority, customer contacted on chat and notified that they are travelling tomorrow and they need the same collected within today before midnight. Contact numbers that customer has provided are 0537424980, 0559943713. 

Please look into this. Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "ArishLaila" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Ishan Ahuja" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 12, 2020 9:48:15 AM 
Subject: RE: Late Collection For Order ID 6244792050 

[ mailto:[email-masked] | @ArishLaila ] 

For your help as well. 

Need the collection done asap. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 11, 2020 5:44 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ishan Ahuja < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Collection For Order ID 6244792050 

External email sender, please take precaution. 

Hi Team, 

Please assist in arranging the collection on the below case on an urgent basis. Not getting any response from LMG and customer is saying they are not receiving any call from the courier. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ishan Ahuja" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 11, 2020 6:55:16 PM 
Subject: Late Collection For Order ID 6244792050 

Hi Team, 

Ticket ID - 1791565 

Problem Statement: Late Collection 

Order Date : Nov 20, 2020 

Order ID: 6244792050 

Tracking ID: RP1123200005345 

Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on Nov 23, 2020 and till now the item has not collected from the customer. customer is extremely angry about the late collection. 

We highly request you to please arrange collection on priority and contact with him on +966559943713. 

Regards, 

Ishan 

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