Subject: RE: Late refund for partial cancel 6241006533
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, saeedurrahman choudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 19 Dec 2020 14:16:36 +0000

Hi Shakeeb,

This has been escalated to Tech.

INC0915957<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Dactive%253Dtrue%255Enumber%3DINC0915957&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C3857da0cc760470c72b808d89176e6cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419287145400342%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CSrdNhrznY7ebCqGuQeBG4MSRMdyuUjLUWtLBBstr3I%3D&reserved=0>

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, December 19, 2020 2:03 PM
To: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; saeedurrahman choudhary <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late refund for partial cancel 6241006533

External email sender, please take precaution.
Hi Team,

Order 6241006533
Please assist in getting the following item 154183980 cancelled as the partial cancellation is getting failed and the issue is pending since more than a month.

Regards
Shakeeb

________________________________
From: "saeedurrahman choudhary" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 2:12:16 PM
Subject: Late refund for partial cancel

Hi Team,

Problem Statement: Late refund for partial cancel

Order Date: Nov 11, 2020
Order ID: 6241006533
Tracking ID: SD000393410

Assistance Required: Need urgent Refund for partial cancelled item.

Issue Description: Due to out of stock customer got only one item but the partial cancellation got failed in the system, and the  customer did not get his refund till now. Since the child ticket (#1867528)has been created a weak ago.

Thank you for your help

Regards,
Saeedurrahman

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