Subject: Re: Return Collection Pending // 7405901934 // 1544310
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Rehan Khan <[email-masked]>
Date: Sat, 19 Dec 2020 05:31:58 -0700 (MST)

Hi Team, 

With reference to the order number: 7405901934 
Return AWB: 290119755976 

In this order customer is saying they returned the following item to the courier partner: 162372097. When we checked with the courier partner, they told us they checked with the customer and the customer told them they have returned to the store. 

So we checked with the customer again to confirm whether they returned the item to the store or courier and to share the return receipt. Customer is confirming returning the item to the courier and not the store and they do not have the return receipt either. No update from tracking on oracle either. Following child ticket was raised as well to check with warehouse whether the items have been received or not but no action taken on the same either: #1789087. 

Value of the item is BHD 9. Case is pending since Nov, 2020. Please look into this and advise. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Subject: Return Collection Pending // 7405901934 // 1544310 

Hi Team, 

Problem Statement: Tracking not generated 

Order Date : Oct 2, 2020 

Order ID: 7405901934 
Return Tracking ID: NA 
Assistance Required: Need refund to customer 
RMA: 1000117178 

Issue Description: Tracking number is not generating under the mentioned order and RMA. Also raised Jira, however they've asked to contact the OMS team. Return collection is pending for a long time. 

Kindly look into the issue and do the needful. 

Regards, 
Nitesh