Subject: Re: Return Delay - 6224468953
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: BM Olm Dammam <[email-masked]>, ArishLaila <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, escalations dxbteam <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Alexander Gomes <[email-masked]>, Mazen Massalkhi <[email-masked]>, Seeta Seeta <[email-masked]>, ksalmglogistics Rydconloc <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <
Date: Sat, 19 Dec 2020 04:21:41 -0700 (MST)

Hi Imran, 

Please assist in getting an update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "BM Olm Dammam" <[email-masked]>, "ArishLaila" <[email-masked]> 
Cc: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "Alexander Gomes" <[email-masked]>, "Mazen Massalkhi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "ksalmglogistics Rydconloc" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]> 
Sent: Tuesday, December 15, 2020 8:06:42 PM 
Subject: RE: Return Delay - 6224468953 

Hi [ mailto:[email-masked] | 
@BM Olm Dammam ] , 

Any update on this? 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, December 15, 2020 5:33 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: BM Olm Dammam <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; ArishLaila <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Alexander Gomes <[email-masked]>; Mazen Massalkhi <[email-masked]>; Mohd Imran <[email-masked]>; ksalmglogistics Rydconloc <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]> 
Subject: Re: Return Delay - 6224468953 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in arranging the below collection, we have already clicked on "Reattempt" on this today from the Fareye KSA portal. Customer can be reached on +966559623960 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "BM Olm Dammam" < [ mailto:[email-masked] | [email-masked] ] >, "ArishLaila" < [ mailto:[email-masked] | [email-masked] ] >, "Ramesh Gottimukkala" < [ mailto:[email-masked] | [email-masked] ] >, "Alexander Gomes" < [ mailto:[email-masked] | [email-masked] ] >, "Mazen Massalkhi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "ksalmglogistics Rydconloc" < [ mailto:[email-masked] | [email-masked] ] >, "Ramesh Gottimukkala" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 28, 2020 4:11:21 AM 
Subject: RE: Return Delay - 6224468953 

Hi all, 

Kindly arrange urgent collection for RP1030200002520, pending since Oct 30 

Mahmoud 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, November 27, 2020 6:48 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Olm Riyadh < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Bm olmriyadh < [ mailto:[email-masked] | [email-masked] ] >; ksalmglogistics Rydconloc < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Return Delay - 6224468953 

External email sender, please take precaution. 

Hi Team, 

Please assist in arranging the below collection. No update on the tracking still and collection not done. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Olm Riyadh" < [ mailto:[email-masked] | [email-masked] ] >, "Bm olmriyadh" < [ mailto:[email-masked] | [email-masked] ] >, "ksalmglogistics Rydconloc" < [ mailto:[email-masked] | [email-masked] ] >, "Ramesh Gottimukkala" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 23, 2020 6:22:24 PM 
Subject: RE: Return Delay - 6224468953 

Hi team, 

Please arrange below collection pending from long. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 22, 2020 8:22 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Olm Riyadh < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Return Delay - 6224468953 

External email sender, please take precaution. 

Hi Imran, 

Please advise on the below, still no update and no collection being done. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Olm Riyadh" < [ mailto:[email-masked] | [email-masked] ] >, "Ramesh Gottimukkala" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 15, 2020 12:45:25 PM 
Subject: RE: Return Delay - 6224468953 

Hi [ mailto:[email-masked] | 
@Olm Riyadh ] [ mailto:[email-masked] | 
@Ramesh Gottimukkala ] , 

Any update on this? 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 15, 2020 2:22 AM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Olm Riyadh < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Return Delay - 6224468953 

External email sender, please take precaution. 

Hi Imran, 

Kindly advise if any update on the below case. As per tracking the items are still not collected from the customer, 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Olm Riyadh" < [ mailto:[email-masked] | [email-masked] ] >, "Ramesh Gottimukkala" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 12, 2020 3:32:29 PM 
Subject: RE: Return Delay - 6224468953 

Hi [ mailto:[email-masked] | 
@Olm Riyadh ] , 

Please get the below pickup arranged on priority. 

order number: 6224468953 

AWB: RP1030200002520 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 12, 2020 5:56 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Return Delay - 6224468953 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6224468953 

AWB: RP1030200002520 

Customer is waiting to return the items since Oct, 2020 and the items are still not collected from them. We have escalated to LMG multiple times already but no response on the same. The order was delivered under FP09161000914. 

Please assist in arranging the collection for this. Thankyou for your help! 

Regards, 

Apoorv 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C46bafb95b9b24a170c6808d8a0fdff83%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637436360074427240%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=g9ltxbwCqwe15QXkFSHB82rKOhgHeDRdbRD1WyaeKNo%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C46bafb95b9b24a170c6808d8a0fdff83%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637436360074427240%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=g9ltxbwCqwe15QXkFSHB82rKOhgHeDRdbRD1WyaeKNo%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C46bafb95b9b24a170c6808d8a0fdff83%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637436360074437227%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=boaEwOdDcidZ8Rc2E982Hbv%2Fqg21ORXo8JRYayk7%2BjM%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com