Subject: Homcentre damaged item received /// 8217212049
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 19 Dec 2020 02:18:33 -0700 (MST)

Hi Team, 

Problem Statement: ​Homcentre damaged item received 

Order Date : 24/11/2020 
Order ID: 8217212049 
Tracking ID: 15325428217212049 
Assistance Required: Damaged Item Relieved 

Issue Description: Customer emailed us informing that he received the item on 08/12/2020 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Shafeeque