Subject: RE: Customer issue// 00971508843097
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 19 Dec 2020 07:19:01 +0000

@Apoorv Joshi<mailto:[email-masked]> Call back done.

Customer will reply to the email to confirm which items to return. Arrange the return as an one time exception as per customer’s confirmation.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Friday, December 18, 2020 11:47 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Customer issue// 00971508843097
Importance: High

@Akshay Berry<mailto:[email-masked]>

For your help please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 18, 2020 2:19 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer issue// 00971508843097

External email sender, please take precaution.
Hi Team,

Please assist in arranging a callback for the customer as they have requested to only speak to a manager and not customer service over email:

Contact Number: +971508843097
Name: Viktorija Bakalinov

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 18, 2020 10:34:56 AM
Subject: Customer issue// 00971508843097

Hi Team,

The customer reached us in ticket No# 1868883,she is unsatisfied with our service, and not interested to share her complaint query with our customer service agents.

The customer requested to call one of our responsible managers, please have a look in this concern and do the needful.

Customer contact: 00971508843097

Thank you for your help.

Regards,
Algaily.

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