Subject: Re: Late Refund (Cancelled RMA) For Order ID 9614992070
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 18 Dec 2020 22:02:37 -0700 (MST)

Hi Team, 

Kind Reminder 

Thanks 
Ishan 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, December 11, 2020 9:09:15 PM 
Subject: Late Refund (Cancelled RMA) For Order ID 9614992070 

Hi Team, 

Ticket - 1773646 

Problem Statement: Late Refund (Cancelled RMA) 

Order Date: Nov 17, 2020 
Order ID: 9614992070 
RMA: 1000183579 
Tracking ID: 46043299400 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on 23 Nov 2020 01:51 PM. However, the refund is still not processed. 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan