Subject: RE: RMA to be processed #6245207271
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>
Date: Fri, 18 Dec 2020 19:53:29 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

This has been refunded

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, December 18, 2020 7:32 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Ahmed Fathalrahman, Alsharif. Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>
Subject: RMA to be processed #6245207271
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6245207271
RMA: 1000252081 Tracking ID: RP1129200010662
RMA: 1000252115 Tracking ID: RP1130201000207

The RMA status is reached at warehouse. we have escalated to WH but we have received no update from WH team,

Kindly assist us to process the RMA.

Regards,
Fauzan

________________________________
From: "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 18, 2020 1:59:48 AM
Subject: Old child ticket

Hi Team,

Problem Statement: Refund Not Processed
Order Date :Nov 22, 2020
Order ID:6245207271
Tracking ID:RP1129200010662
RMA:1000252081
Return request date:11/29/20
warehouse request date: Dec-13-2020

Tracking ID:RP1130201000207
RMA:1000252115
warehouse reached date: Dec-15-2020
Return request date:11/30/20

Assistance Required: Need refund for customer.
Issue Description: The customer made return request  and the customer said that the courier team has collected the items and delivered to warehouse and the refund has been not refunded to customer kindly check the RMA and refund the amount as soon as possible.

Regards,
Ahemd

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