Subject: FW: Refund not processed and Wrong item returned - Ticket ID 1588244
From: Jessie Caparas <[email-masked]>
To: Deepak Damodaran <[email-masked]>, Eugene Ocoy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 18 Dec 2020 19:49:46 +0000

@Deepak Damodaran<mailto:[email-masked]> @Eugene Ocoy<mailto:[email-masked]>

For your help please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 17, 2020 6:41 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Refund not processed and Wrong item returned - Ticket ID 1588244

External email sender, please take precaution.
Hi Jessie,

Sharing the images of the items again as it appears previous shared files were bounced by email, please assist in closure of the below case.

Thank  you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 10:34:26 AM
Subject: Re: Refund not processed and Wrong item returned - Ticket ID 1588244

Hi Jessie,

Please advise if any update on the below. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 29 November, 2020 09:18:31
Subject: Re: Refund not processed and Wrong item returned - Ticket ID 1588244

Hi Jessie,

Please find attached images shared by the customer.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 25 November, 2020 08:59:25
Subject: RE: Refund not processed and Wrong item returned - Ticket ID 1588244

Hi Team,

We need to know what these non LMG items are for CONLOC to identify.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 25, 2020 7:17 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed and Wrong item returned - Ticket ID 1588244

External email sender, please take precaution.
Hi Team,

Any update regarding non-LMG items.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 23 November, 2020 17:32:27
Subject: Fwd: Refund not processed and Wrong item returned - Ticket ID 1588244

Hi Team,

The customer is confirming that she has returned 7 non-LMG items and she is requesting us to return the same.

Kindly assist.

Regards,
Nikhil.

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 18 November, 2020 08:07:01
Subject: Fwd: Refund not processed and Wrong item returned - Ticket ID 1588244

Dear team,

Kindly assist.

Regards,
Nikhil.

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 11 November, 2020 20:00:12
Subject: Fwd: Refund not processed and Wrong item returned - Ticket ID 1588244

Dear Team,

Kindly do the follow up for Non-LMG items returned as customer is requesting that he has placed a fresh order and requesting to deliver the Non-LMG item with this order.

Regards,
Nikhil.

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 2 November, 2020 15:54:33
Subject: Refund not processed and Wrong item returned - Ticket ID 1588244

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Aug 08, 2020
Order ID: 6214509611
Return Tracking ID: 46172397014
RMA: 24071230
Assistance Required: Process refund asap and also customer is complaining that he has returned extra items with do not belong to us.

Issue Description: The returned items were collected and returned back to WH on Aug 29. The refund is pending since then. Also the customer is complaining that he has returned a
Non-LMG item with this return. He is requesting for the delivery of these items as they don't belong to us.

Kindly assist with the same.

Regards,
Nikhil

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com