Subject: POD Request - 6238808229
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 18 Dec 2020 06:23:18 -0700 (MST)

Hi Team, 

Order ID: 6238808229 
AWB: FP1104200003880 

Kindly assist in getting POD in this case as the order is showing delivered and the customer is denying receiving this order. We have escalated to LMG multiple times but not getting any response. 

Please look into this and assist further. Thank you for your help! 

Regards, 
Apoorv 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Subject: Order Status is Showing Delivered But Not Received By Customer (Need POD) 

Hi Team, 

Problem Statement: Order Status is Showing Delivered But Not Received By Customer 

Order Date : Nov 4, 2020 
Order ID: 6238808229 
Tracking ID: FP1104200003880 

Assistance required : Proof of delivery 

Issue Description: The order was delivered on 8 Nov, 2020. However, customer is saying that he didn't receive the order yet. I've already escalated the case to the LMG team 2 times, but still no reply form them. 

We request you to please share us the proof of delivery as soon as possible. 

Thank you for your help! 

Regards, 
Ishan