Subject: Re: Mada rejected refund 6495893009
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Ammar Asif <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, MUBASHER <[email-masked]>
Date: Fri, 18 Dec 2020 05:36:49 -0700 (MST)

Hi Malik, 

We are not able to find the order now on hyberis. 
Can you please look into the issue and advise. 

Regards 
shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Malik Ismail" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Ammar Asif" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, October 15, 2020 2:20:45 PM 
Subject: Mada rejected refund 6495893009 

Hi Malik. 

Problem Statement: Rejected Refund 
Order Date : 01-Jun-2020 
Order ID: 6495893009 
Tracking ID: na 
Assistance Required: Need refund for customer. 

Pls advise if the refund has been initiated or Not? 
the customer is chasing us since long time. 

Regards 
Shakeeb