Subject: Re: Late refund (Cancelled RMA) 9616688029
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 18 Dec 2020 04:50:38 -0700 (MST)

Hi Team, 

Kind Reminder 

Thanks 
Ishan 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, December 9, 2020 3:14:56 PM 
Subject: Late refund (Cancelled RMA) 9616688029 

Hi Team, 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Nov 22, 2020 
Order ID: 9616688029 
RMA: 1000216978 
RMA: 1000219494 
Tracking ID: 46044024795 
Tracking ID: 46044058174 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that she returned all the 5 items under the tracking id 46044024795 also as per the hybris and tracking information the return status is showing "Reached Warehouse". However, after checking into the oracle status is showing not received at the warehouse. 
​ 
With respect to the tracking id 46044058174 and, customer is claiming that she returned both of the items also as per the tracking information, we can see that both of the items have already been reached to the warehouse. However, when customer got a mail regarding previous RMA (1000219494) cancellation, she raised the new RMA (1000312514). 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan