Subject: Re: Refund Approval// 6248706982
From: Apoorv Joshi <[email-masked]>
To: [email-masked], Qazi Mohammed <[email-masked]>, Nusaybah Alzuman <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 18 Dec 2020 03:26:25 -0700 (MST)

Hi Team, 

With reference to the order number: 6248706982 
Store Code: Splash - 21092 

Order marked as pickup completed however, customer is denying not picking up this order. Kindly check and share the proof of collection if the order has been collected. If the order is still available, please proceed with RTS. Customer is chasing for their refund. 

Please look into this on priority and assist. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, December 18, 2020 8:47:20 AM 
Subject: Refund Approval// 6248706982 

Hi Team, 

Problem Statement: Refund Approval request. 

Order Date : 28-Nov-2020 
Order ID: 6248706982 
Tracking ID: 100190300, 624870698222999991 
​Store code: Splash21092 
​ 
Issue Description: The customer reached us informing that she has not received the order that has marked as pickup complete in the Hybris, we have forwarded the issue to store team and they confirmed that they didn't received the order. 

Kindly assist us to process the refund manually and close the issue. 

Order price: SAR 88.20 

Thank you for your help. 

​Regards, 
Algaily