Subject: Re: Late Shipping // 6240403633 // 1705170
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Srishty Lsm <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 18 Dec 2020 03:20:46 -0700 (MST)

Hi Team, 

Order Created:Nov 9, 2020 
Order 6240403633 
Not shipped items to be cancelled: 162386324 & 162386327 & 161828611 & 162572270 

Please assist in getting the items mentioned above cancelled as there is no shipping since 9th of Nov and the customer is chasing us constantly. 

Regards 
shakeeb 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, November 22, 2020 1:33:07 PM 
Subject: Late Shipping // 6240403633 // 1705170 

Hi Team, 

Problem Statement: Late Shipping 

Order Date : Nov 9, 2020 

Order ID: 6240403633 
Tracking ID: NA 
Assistance Required: Need Urgent Delivery 

Child Ticket: 1710216 has been raised 

Issue Description: Customer placed order on Nov 9, 2020 and till now he/she has not received the order. As per the hybris the order status is in progress. 

Customer is chasing us for his/her order so we request you to expedite the delivery date. 

Regards, 
Nitesh