Subject: RE: Refund Not Processed // 6238673893
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, ArishLaila <[email-masked]>
Cc: Mohammed Awad MohammedGaily <[email-masked]>, Ksaconloc Returns <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, seeta.seeta <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Malik Ismail <[email-masked]>
Date: Fri, 18 Dec 2020 09:28:46 +0000

@ArishLaila<mailto:[email-masked]>

Can you please with OLM team for tracking ID RP1108200002615?

Refund is still not getting processed.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, December 17, 2020 7:21 PM
To: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>
Cc: Mohammed Awad MohammedGaily <[email-masked]>; Ksaconloc Returns <[email-masked]>; ArishLaila <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; seeta.seeta <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Refund Not Processed // 6238673893

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case. As the case is pending from long time.

Regards
shakeeb

________________________________
From: "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 10 December, 2020 00:02:34
Subject: RE: Refund Not Processed // 6238673893

Reminder

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 4, 2020 8:59 PM
To: Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed // 6238673893

Hi @Mohammed Awad MohammedGaily<mailto:[email-masked]> @Ksaconloc Returns<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]>,

Please help us to get this closed.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 4, 2020 8:16 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed // 6238673893

External email sender, please take precaution.
Hi Imran

Please assit regarding the below concern.

Regards
Shakeeb

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 23, 2020 8:13:43 PM
Subject: RE: Refund Not Processed // 6238673893

Hi @Mohammed Awad MohammedGaily<mailto:[email-masked]> @Ksaconloc Returns<mailto:[email-masked]>,

Please get below refund processed.

Order ID: 6238673893
Return Tracking ID: RP1108200002605, RP1109200003172, RP1109200003712
Assistance Required: Need urgent process the RMA 1000146947, 1000145179, 1000141468, 1000141416

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 23, 2020 1:59 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: Refund Not Processed // 6238673893
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund Not Processed

Order Date : Nov 4, 2020

Order ID: 6238673893
Return Tracking ID: RP1108200002605, RP1109200003172, RP1109200003712
Assistance Required: Need urgent process the RMA 1000146947, 1000145179, 1000141468, 1000141416

Issue Description: Customer raised a return request for 4 item and as per customer she/he handed over all 4 items to the courier team, it was escalated to the WH under Child ticket ID 1691323, but still not revert from them.

As per tracking ID it has been received from our end, so kindly process the RMA,

Thanks & Regards,
Seeta Kunwar
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cab9359e886d04cd99e3a08d8a29f5101%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637438152450476367%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1GNzsiOIHnagnb2XsDp5%2BksdH44gvvgWciZp%2FO1mvhM%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com