Subject: RE: Refund not processed for two orders, same customer. 6239462805 & 6239472495
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, ArishLaila <[email-masked]>, Mohammad Ayaz <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, YASSER LSM <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 18 Dec 2020 09:08:56 +0000

@ArishLaila<mailto:[email-masked]> @Mohammad Ayaz<mailto:[email-masked]>

Both returns are still in received status.

Please close both.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, December 16, 2020 4:49 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; YASSER LSM <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund not processed for two orders, same customer. 6239462805 & 6239472495

External email sender, please take precaution.
Hi Team

Please check and advise regarding the following issue.

Regards
Shakeeb

________________________________
From: "YASSER LSM" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 16, 2020 3:06:56 PM
Subject: Refund not processed for two orders, same customer.

Hi Team,

Subject: Refund not processed for two orders, same customer.

1- Order No. 6239462805, RMA No. 1000145529, Tracking No.RP1109200003374
2- Order No. 6239472495, RMA No. 1000145527, Tracking No.RP1109200003370

Issue Description: With reference to the above orders and as per the above tracking numbers, the status of the two RMA is marked as "RVP Delivered" on Nov-11-2020 . A child ticket No. 1861602 was escalated to WH, but no response.

Assistance Required: Kindly do the needful.

Regards,
Yasser

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