Subject: Re: Refund RRN Request// 6225611308
From: Apoorv Joshi <[email-masked]>
To: operations-ps <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Fri, 18 Dec 2020 01:39:26 -0700 (MST)

Hi Team, 

With reference to the order number: 6225611308 
Request token number: 160055581700020549 
Transaction/Authentication Code: 209990 

A refund has been successfully processed for an amount of SAR 64.80 on the above mentioned details however, the customer is denying receiving this refund. Please advise if the refund is successfully processed, if so, please share the "refund RRN". 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "operations-ps" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]> 
Sent: Thursday, December 17, 2020 10:40:57 AM 
Subject: Refund RRN Request// 6225611308 

Hi Team, 

With reference to the order number: 6225611308 
Request token number: 160055581700020549 
Transaction/Authentication Code: 209990 

A refund has been successfully processed for an amount of SAR 64.80 on the above mentioned details however, the customer is denying receiving this refund. Please advise if the refund is successfully processed, if so, please share the "refund RRN". 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "PayFort Operations Team" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]> 
Sent: Tuesday, December 15, 2020 5:17:29 PM 
Subject: Re: Refund Not Processed // 6225611308 

Hi Team, 

With reference to the order number: 6225611308 
Request token number: 160055581700020549 
Transaction;Authentication Code: 209990 

A refund has been successfully processed for an amount of SAR 64.80 on the above mentioned details however, the customer is denying receiving this refund. Please advise if the refund is successfully processed, if so, please share the ;refund RRN;. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "M Ataullah" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 23 November, 2020 21:34:57 
Subject: RE: Refund Not Processed // 6225611308 

Goodwill refund processed. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta <[email-masked]> 
Sent: Monday, November 23, 2020 7:52 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; M Ataullah <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Refund Not Processed // 6225611308 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 20, 2020 

Order ID: 6225611308 

Return Tracking ID: 46282199364 

Child Ticket; 1567513 

Assistance Required: Need urgent process the RMA 1000013955 

Issue Description: Customer raised a return request for 2 item and as per customer he handed over all 2 items to the courier team. 

As per tracking ID it has been received in the Warehouse but the RMA is cancelled, 

So kindly process the above RMA. 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 16 October, 2020 20:13:04 
Subject: Refund Not Processed // 6225611308 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 20, 2020 

Order ID: 6225611308 

Return Tracking ID: 46282199364 

Child Ticket; 1567513 

Assistance Required: Need urgent process the RMA 1000013955 

Issue Description: Customer raised a return request for 2 item and as per customer she/he handed over all 2 items to the courier team. 

As per tracking ID it has been received from our end, so kindly process the RMA, 

Regards, 

Ataullah 

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