Subject: Re: Technical Issue//Order ID: 6240445194
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 18 Dec 2020 01:36:39 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 15 December, 2020 13:27:38 
Subject: Re: Technical Issue//Order ID: 6240445194 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 14 December, 2020 14:59:36 
Subject: Re: Technical Issue//Order ID: 6240445194 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 7 December, 2020 14:28:12 
Subject: Re: Technical Issue//Order ID: 6240445194 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 6 December, 2020 15:17:30 
Subject: Technical Issue//Order ID: 6240445194 

Hi Team, 
Problem Statement: Technical Issue 

Order Date : Nov 9, 2020 
Order ID: 6240445194 
Tracking ID: NA 

Issue Description: The Customer placed the order on Nov 9, 2020, and it is pending since then. 

Case History: The customer reached out to us on Nov 17 , 2020, and since then the issue has been escalated to the warehouse team and they have told that the Due to tech issue order not shipped. 
PFB the attached screenshot of the response from warehouse. 

Assistance Required: We request you to look into this concern and help us to resolve the case on ASAP. 

Regards, 
Ebrahim Hageb